Returns & Exchanges
Not quite what you hoped for?
We're happy to process a return within 30 days of purchase. To receive credit, the item must be unused, in re-sellable condition, and in its original packaging, with proof of purchase. A 25% restocking fee applies to change-of-mind returns, which helps cover return shipping, inspection, and thoughtful repackaging — so the next customer opens their order to the same quality experience you did.
Please contact our customer service department with proof of purchase and they will send you a return label. Once all packages are labeled, please drop them off at your nearest FedEx Drop-off location for return shipping. FedEx parcels can also be dropped off at any Walgreen’s location.
Please be advised that credit may be denied if returned product is in used condition or is not in the original packaging.
Once the product has been received back to our warehouse and verified in good condition, a refund for the full amount of your order, less the 25% restocking fee, will be applied to your credit card.
Changed Your Mind?
We design every piece to last, and we pack and ship each one with that same care. If you've had a change of heart, we're happy to accept returns of unused product in its original packaging within 30 days of delivery. A 25% restocking fee applies, which goes toward return shipping, inspection, and thoughtful repackaging — so the next customer opens their order to the same quality experience you did.
Purchase a Mayne product through an online retailer?
If your Mayne purchase came through one of our retail partners, their return policy will apply to your purchase. Please reach out to them directly and they'll guide you through the return and refund process.
How to make a warranty claim:
Please send photos of the product to our customer service department. Our quality control and warranty team will review the concern and determine if an exchange/replacement is warranted.
Please note, if the product was not purchased directly from gomayne.com, we are unable to provide a refund. However, we are happy to exchange any items that are determined to have warranty defects.
Important steps:
- Please be sure to showcase the area of concern when sending in photos. For example, our window boxes have an overflow drainage hole built into them that allows excess water to drain out. If you’re noticing water leaking from a second location, please be sure to highlight the second location in your photo.
- Proof of purchase is required. If you purchase a Mayne item through one of our online retailers, we will likely have a record of your shipment. In that case, you will only need to provide your name and the address that the order was shipped to. If you purchased through Amazon or in a brick & mortar store, we will need a screenshot of your order confirmation and or purchase receipt.
Still have questions? Give us a call at 866-363-8834 or email us at customerservice@gomayne.com.